San Francisco, California
I work at the seam between 0-to-1 ideas and established products, the place where getting the experience right decides whether AI becomes an advantage or just another thing to work around.
EXPERIENCE
The short version of where I've been. The full story behind each project lives in Selected Work.
SEP 2025 — NOW
Senior Product Designer
at
Owned end-to-end UX for an AI support assistant embedded in 2,000 reps' daily CRM workflow.
Designed an agentic chat experience that lets support reps resolve high-impact cases on their own, preventing 20,000 escalations since launch.
Co-led 0-to-1 strategy for LinkedIn's GTM Operating System, pitching the vision to VP and Director stakeholders to win funding and headcount, and taking it from concept to alpha.
JUN 2022 — SEP 2025
Product Designer
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Designed the conversation flows for LinkedIn's first internal AI chatbot, scaling it to 31k users and lifting task completion 92% over 17 months.
Built and iterated on LinkedIn's self-service support portal, achieving 2K user queries within the first week of release and reducing help desk ticket generation per unique user from 40% to 22%
MAR 2021 - JUN 2022
UX Designer
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J.P. Morgan Chase
Sole designer on a failure-analysis platform for risk analysts across three global teams, leading discovery through launch and raising task completion 81%.
Drove dashboard decisions with research and performance data, lifting satisfaction from 2.0 to 4.4 out of 5.
STACK
Personal
Outside of work, I chase unique places and experiences, the kind that pull me out of my routine and leave me looking at problems differently.
CONTACT
You can contact me using the form or via the links below.